Download Log Report

The Logs & Reports tab lets you download a log report with all printer information to a connected USB drive.

  1. Connect the USB drive to the printer.

  1. Go to Settings > Printer Settings > Logs & Reports to open the tab.

→ The following window appears.

 

  1. Make sure the USB drive is connected to the printer and press Download to download the report containing all information received during printer operation.

→ The report downloads successfully to the USB drive.

To send the log report to Service & Support:

  1. Open the USB drive folder.

  1. Find the file with the similar name: snapshot_2019-09-26T14-01.zip.

  2. Send it to your personal Service & Support manager.