Remote Assist

Device
D4K™
Pro XL™

This feature allows you to provide remote access to the printer to the support representative.

Note: Remote access is temporary and can be terminated by the customer at any time.

1. From the home screen of the printer, go to Settings > Support > Remote Assist > Enable Remote Access.

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→ The following screen appears.

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2. Provide the 5-digit support key to your support representative via email at support@envisiontec.de with the subject Remote Assist Code for Support.

→ The remote session starts.

3. To terminate the remote session, select Disable Remote Access.