Download Log Report

Device
D4K™
Pro XL™
Envision One cDLM™

A log file is a file that records all events that occur on the printer. It is essential for understanding the activity of the system and for diagnosing potential issues.

Download Log Report

1. Connect the USB drive to the printer.

2. On the home screen of the printer, navigate to Settings > Support > Download Log Report.

   → The following screen appears.

   

3. Select Latest Data to download the latest printer information or All Data to download the report containing all information received during printer operation.

   → The following message appears.

   

4. Select OK.

   → The report has been downloaded successfully to the USB drive.

Send Log Report To Technical Support:

1. Open the USB drive folder.

2. Locate the file with a similar name: snapshot_2019-09-26T14-01.zip.

3. Send it to your personal Technical Support manager or via ETEC™ Support .